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Return Policy for Consumers

Rockflowerpaper takes pride in delivering the highest quality merchandise and wants you to be completely satisfied with your purchase. If you are not 100% satisfied with your purchase you can return your order for an exchange or refund.

Merchandise must be returned within 14 days of receipt. Products must be in the condition you received them and in the original box and/or packaging.

Return Shipping- Customers are responsible for paying their own return shipping. Rockflowerpaper is unable to refund shipping fees associated with your purchase or return.

To process a return or exchange:
1. Complete attached Customer Claim Form
2. Place item in box and/or original packaging.
3. Place a copy of your invoice and completed Return Form in the box.
4. Ship to rockflowerpaper 145 Tunstead Ave. San Anselmo CA 94960

Please allow 10 business days for your return or exchange to be processed. For refunds, a credit will automatically be applied to your credit card. Please note that it can take a few days for your credit to appear in your credit card account.

As always please don’t hesitate to contact us at customerservice@rockflowerpaper.com should you have any questions about your purchase.

Thank you for shopping with rockflowerpaper.

Wholesale Customers

We want you and your customers to be completely satisfied with the products that you receive from us, and we take great pride to inspect and sell merchandise that is free from defects or flaws.

If you need to return any merchandise to us or find that your order is incomplete, please fill out a wholesale customer claim form (which can be downloaded below). You may either fax it to 415-366-1819 or email it to orders@rockflowerpaper.com. Once we receive your claim form, our customer service team will be in touch about how to process your return.

Wholesale Customer Claim Form.pdf (500 KB)

Web Customer Claim Form.pdf (500 KB)